Duo with yubikey9/1/2023 ![]() ![]() Learn details about known access barriers and workarounds at MFA-Duo - Accessibility & Usability Information. We work with our users to address access and usability barriers in the MFA user experience. After taking the suggested actions, tap *Run test again* to retry.See accessibility & usability information If any step fails, you'll receive further troubleshooting suggestions. Next, tap the Get Started button in the "Missing Notifications?" section of the the "Account Details" screen.ĭuo Mobile performs the test. Open the Duo Mobile app on your iOS device and tap the Edit button in the top left of the accounts list screen, then tap the name of the account for you aren't receiving push requests. IOS users can run a troubleshooting tool from within Duo Mobile version 3.32.0 or later. If the date and time on your phone are manually set, try changing your device's configuration to sync date and time automatically with the network. Try turning off WiFi on your phone and requesting the code using cellular data.Ĭheck the time and date on your phone and make sure they are correct. Try turning your phone on airplane mode for a few seconds, then turning off airplane mode. Many phones have trouble determining whether to use the WiFi or cellular data channel when checking for push requests. You may have trouble receiving push requests if there are network issues between your phone and Duo. Research Computing and Infrastructure Services Organization Chart.Finance and Administration Organization Chart.Vice President of Information Technology Organization Chart.Research Computing and Infrastructure Services.Information Security Instructional Videos.Duo Security: Two-Factor Authentication.Technology for Remote Teaching and Working.CWRU Administrative Professional Series (CAPS).
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